Refund policy
At Just Sister Things, we aim to ensure you love every piece you receive. If something isn’t quite right, we offer exchanges only to help you find the perfect fit or style.
Eligibility for Exchange
You may request an exchange if:- The request is made within 7 days of delivery
- The product is unused, unworn, and unwashed
- All original tags, labels, and packaging are intact
- The item is not purchased on sale, discount or final clearance
Exchange Options
You can exchange your item for:- A different size of the same product
- A different product of equal or higher value
(any price difference will be applicable) - If the product is of lower value, the difference amount will be added to the store credit.
How to Request an Exchange
To initiate an exchange:- Visit our Exchange page or contact our support team
- Share your order number and details of the item you wish to exchange
Exchange Shipping
Pickup and re-delivery charges may apply depending on your location
Non-Exchangeable Items
We do not offer exchanges on:- Sale or clearance items
- Items showing signs of wear, perfume, damage, or missing tags
Damaged or Incorrect Items
If you receive a damaged or incorrect product:- Please contact us within 24 hours of delivery
- Share clear photos of the issue
